MEMBERSHIP

How Can I Create an Account? You can create an account by clicking on the "member login / sign up" button in the top right corner of the website and entering your name, last name, email address, and the password you choose.

Is There Any Fee for Membership? No, signing up on our website is free of charge.

Can I Cancel My Membership? Yes, you can easily cancel your membership, and there are no fees associated with it. You can cancel your membership by sending an email to [email protected] or by contacting us.

How Can I Reset My Password? You can reset your password by clicking on the "forgot my password" button on the member login page and following the necessary steps.

ORDER

Do I Need to Be a Member to Place an Order? No, you can complete the ordering process without creating a membership. However, please note that you may not be able to take advantage of discounts and promotions if you're not a member.

How Can I Confirm My Order? You will receive an email confirming your order once it has been successfully placed. Additionally, your order details will be sent to your registered email address.

Will I Receive Notifications After Placing an Order? You will receive a notification SMS when your package is dispatched. You can track your delivery using the information provided in the SMS.

How Can I Be Informed About Restocked Items? On our website, you can select the "notify me when available" option when you click on the size of the out-of-stock item. You will receive a notification when the item is restocked.

RETURNS

Can I Return Items? Yes, you have the right to return items. You can read the return conditions on our website at https://www.misigo.com.tr.

Can I Make an Exchange? Unfortunately, we do not offer exchanges. However, you can place a new order for the desired item after processing your return.

What Is the Return Period? You can make a return within 14 days.

What Should I Pay Attention to During the Return Process? For the return to be accepted, the item/items you send must be unused, unsoiled, and unaltered, with accessories and, if any, gift items, and the package (undamaged) must be shipped within 14 days from the date of receipt. All shipping costs for returns are your responsibility. Before proceeding with the return process, please contact our WhatsApp sales representative. After our representative contacts you, you can initiate the return process with the information provided.

PAYMENT AND INVOICE

What Payment Options Are Available? You can make payments with credit cards or by bank transfer on our website. You can also make payments via bank transfer through WhatsApp.

Is Cash on Delivery Available? Unfortunately, we do not offer cash on delivery as a payment option.

When and How Will I Receive My Invoice? Invoices related to your purchases are delivered with your orders. For corporate orders, invoices are sent via email.

Can I Make Changes to the Invoice Information? If your order is in the "Order Received" or "Processing" status, you can make changes to your invoice information by selecting the "My Orders" tab in the "My Account" section on the homepage. If your order is in the "Shipped" status, changes cannot be made. You can change your invoice information by contacting our customer service.